Legal

Privacy Policy

This Privacy Policy describes how The Framing Crew, a division of Bitwood Build, LLC, collects, uses and discloses your information when you use theframingcrew.com, and what rights you have in relation to it.

Effective 22 August 2026Bitwood Build, LLC

This Privacy Policy applies to theframingcrew.com (the “Website”), operated by The Framing Crew, a division of Bitwood Build, LLC (“we”, “us”, “our”, or the “Company”). By using the Website you consent to the collection and use of information in accordance with this Policy.

Information we collect

Personal data you provide

When you request an estimate, contact us, or otherwise interact with the Website, we may ask you to provide certain personally identifiable information, including:

  • First and last name
  • Email address
  • Telephone number
  • Project address, city, state, ZIP or postal code
  • Project details, descriptions and timelines you choose to share
  • Files you upload, including architectural or structural drawings, sketches and photographs

Usage data

We may collect information automatically when you visit the Website, including your IP address, browser type and version, the pages you visit, the date and time of your visit, time spent on those pages, device identifiers and other diagnostic data. If you access the Website from a mobile device, we may collect the device type, unique device ID, mobile operating system and mobile browser type.

Cookies and tracking technologies

We use cookies and similar tracking technologies to operate and improve the Website. Cookies we may use include:

  • Necessary / essential cookies (session cookies) — required to provide services available through the Website and to enable core functionality such as submitting the estimate form and spam prevention.
  • Policy acceptance cookies (persistent cookies) — used to record whether you have accepted the use of cookies on the Website.
  • Functionality cookies (persistent cookies) — used to remember choices you make when you use the Website, so we do not have to ask again on each visit.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of the Website may not function correctly.

How we use your information

We use the information we collect for the following purposes:

  • To provide and maintain the Website, including monitoring its usage and performance.
  • To prepare and deliver estimates, respond to your inquiry, and communicate with you about your project.
  • To perform a contract, including the development, compliance and undertaking of any contract for services you have entered into with us.
  • To contact you by telephone, SMS text message, email, or other equivalent forms of electronic communication regarding updates, scheduling, or informative communications related to services you have requested.
  • To provide you with news and general information about services similar to those you have already inquired about or purchased, unless you have opted not to receive such information.
  • To manage your requests and to attend to and manage them.
  • For business transfers, including in connection with any merger, sale of Company assets, financing or acquisition of all or a portion of our business.
  • For other purposes such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our services, marketing and your experience.

SMS and text messaging

Important

SMS consent and telephone numbers collected for SMS communication purposes will not be shared with any third party or affiliate for marketing purposes.

If you provide your telephone number and opt in to text messaging, we may send you messages relating to your estimate, scheduling, project updates and follow-up. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message, and you may reply HELP for assistance.

How we share your information

We may share your personal information in the following situations:

  • With service providers — third parties who perform services on our behalf, such as website hosting, email delivery, form processing and analytics. They have access to your information only to perform those tasks and are obligated not to disclose or use it for any other purpose.
  • With affiliates — including our parent company Bitwood Build, LLC and any subsidiaries or joint venture partners, who are required to honor this Privacy Policy.
  • With subcontractors and trade partners — where necessary to prepare an estimate or perform work you have engaged us for, such as structural engineers, suppliers and licensed trades.
  • For business transfers — in connection with a merger, sale of Company assets, financing or acquisition.
  • With your consent — for any other purpose you agree to.
  • For legal reasons — where required by law or in response to valid requests by public authorities.

We do not sell your personal information.

Retention of your data

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations, resolve disputes, and enforce our agreements. Usage data is generally retained for a shorter period, except where it is used to strengthen security or improve functionality, or where we are legally obligated to retain it longer.

Security of your data

The security of your personal data is important to us. We use commercially acceptable means to protect your personal data, but no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your rights

You have the right to access, update, correct or request deletion of the personal information you have provided to us. You may exercise these rights by contacting us using the details below. We may ask you to verify your identity before acting on your request, and we may need to retain certain information where we have a legal obligation or lawful basis to do so.

You may also opt out of marketing communications at any time by using the unsubscribe link in an email, replying STOP to a text message, or contacting us directly.

Children’s privacy

The Website is not directed to anyone under the age of 13, and we do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you become aware that your child has provided us with personal data, please contact us and we will take steps to remove that information.

Links to other websites

The Website may contain links to other sites that are not operated by us, including bitwoodbuild.com. If you click a third-party link you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date above. You are advised to review this Privacy Policy periodically. Changes are effective when they are posted on this page.

Contact us

If you have any questions about this document, you can contact us: